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Thread: problem getting to E Support

  1. #1
    Distinguished Community Member JanM's Avatar
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    Default problem getting to E Support

    Whenever I try to access E Support I get this message
    ====================================
    BrainTalk Communities forums are now online and open!
    Our Homepage is located at http://braintalkcommunities.org/


    The BrainTalk Communities Administrative Team
    =====================================
    No matter if I try via my bookmark or at the list of forums. Can you give me some insight why this is happening? Thank you
    I'm just where God wants me to be, not one step ahead nor one step behind........

  2. #2
    Administrator/Community Manager David Hosobuchi's Avatar
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    Default

    I actually experienced the same problem myself.
    Try clearing history, cookies & browser cache, then restarting your browser.
    That fixed it for me.
    Last edited by David Hosobuchi; 09-14-2011 at 07:43 AM.
    David Hosobuchi
    Administrator/Community Manager
    BrainTalk Communities Inc.

    "The most determined win."


  3. #3
    Administrator/SYSOP Mike Weins's Avatar
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    Default

    Yes clearing the browser should do the trick. We actually have moved servers just a couple of days ago as we were hogging up the other one. The link problem should be fixed now.
    Question: Why can't I post links or pictures?
    Question: Why can't I have a signature, avatar, or profile picture?
    Question: What's wrong with my account?

    Answer: You are in the "registered users" user group. This group is very limited in what it can do. This will annoy spammers to no end Just keep posting once you have been registered for 30 days and have made 11 posts your account will be "unlocked".

    It's really easy to put someone on ignore and it's strongly recommended that you do so with people who's posts you don't like.

    Step 1 - log in
    Step 2 - click on the "settings" link
    Step 3 - click on the "edit ignore list" link on the left side of the screen
    Step 4 - type (or paste if you copied and pasted it) the username of the person you want to ignore
    Step 5 - click the "ok" button on the right of the screen

    Easy peasy and will lower your blood pressure. One important note though, this won't hide quoted posts. It's an oversight on the developers part and it's not an easy thing to "fix." So if someone quotes someone you have ignored, you'll see the quote.

    Alternatively when you click on a person's name and view their profile page, underneath their avatar, there is a option that says, "Ignore this person". Click that link and then click the yes button.

  4. #4
    Distinguished Community Member JanM's Avatar
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    Default

    I must have done your advice right, it's working again. Thank you.
    I'm just where God wants me to be, not one step ahead nor one step behind........

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