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Thread: Bad Pharmacy Experience

  1. #1
    Distinguished Community Member
    Join Date
    Mar 2009

    Default Bad Pharmacy Experience

    My local chain pharmacy is no longer able to order my dilaudid injectable or my dilaudid suppositories. I've been getting ALL my meds there for years, but suddenly they are unable to get the full amount on my dilaudid supps, thanks to the DEA's new "limits". It's not their fault; it's the DEA that's to blame.

    There's a great indy pharmacy 30 miles away near my pain doc's office, but I cannot drive 60 miles round-trip every 28 days. Sometimes I need to go to the pharmacy twice a month, so this pharmacy is not an option. (Patients rate this place 5 stars).

    There is exactly ONE indy pharmacy near me, and it is chaotic and disorganized. (Patients rate this pharmacy 1 or 2 stars). The owner pharmacist is nice, but the other main pharmacist there is very rude. She questions my dose, insists on calling my doctor, glares at me like I'm a drug addict, has refused to order my meds and didn't even inform me, etc. She seems to be looking for reasons NOT to fill my script.

    I have filled dilaudid injectable there before and paid in cash. (My insurance doesn't cover injectables). Thankfully, the med is NOT expensive.

    I had a new script for dilaudid injectible. This one is for one larger bottle, as opposed to 30 small ampules. I had the pharmacy make a photocopy of my script a month before it was due to be filled. (Of course they lost it, which made me glad that I didn't entrust them with the ORIGINAL script). So I called them up a week before my fill date and read them ALL of the info on my script. I talked to the owner. I even gave them the NDC number, so there was no doubt about exactly which med they were ordering. I told them I would pay cash and that I know my insurance does not cover injectables. They told me they would order it and have it within a day or so.

    One week later, it was the day before my fill date. I called to check and see if the order had come in. To my utter dismay, the owner pharmacist informed me that they had NOT ordered my med. When I asked why not, he had no answer. However, I could hear the female pharmacist saying, "Her insurance doesn't cover it". Then I heard the male owner saying, "Well, she paid cash for it before". It was very clear that the female pharmacist had refused to order my med, and had NOT even bothered to call me and inform me of this fact.

    Finally, the owner told me they would order my med and have it by tomorrow. No apology, though.

    I called the next day and thankfully my medicine had come in. I went to the pharmacy, presented my script, and sat down to wait.

    Soon I was summoned to the front by the female pharm, who was glaring at me and giving me "the look" I was a drug addict or something. She didn't even say hello, she just glared at me and said, "This medicine should last you 100 days". (I get it filled every 2 months and NEVER had a problem at the pharmacy near my pain doc's office). My pain doc had printed on the script, "Do not fill before June 26th" and it was June 26th. I explained this to the pharm. She told me that my pain doc had better change the way he writes the dosage amount on my script, or else she won't fill it. Finally, she just said: "2 months, okay". (Personally, I think her original math was incorrect).

    I sat back down, thinking the problems were behind me. Soon I was summoned to the front once again by the pharm. This time, she glared at me again and announced, "Your insurance DON'T cover it". I cringed at her poor grammar; she IS a pharmacist. But the worst part was being treated so RUDELY. She didn't even ask me if I wanted to pay cash. I really think the pharm was trying to come up with reasons to NOT fill my script!

    I explained once again, "I know my insurance doesn't cover injectables. I pay cash for it". I was frustrated and starting to feel like she wasn't going to fill my script, so I said, "I don't want to have to drive 60 miles round-trip to the pharmacy near my doctor's office just to fill my meds. Your pharmacy is much more convenient for me". She said NOTHING. Finally, she turned around and went back behind the counter, like she was doing me a huge favor by filling my meds.

    I'm in terrible pain and I don't appreciate being treated so rudely. I don't know what the pharmacist's problem is. The owner has never objected to me or my meds. The female pharm is so rude, and I don't know if it's something personal. My chain store pharmacists are much more professional and polite. I've never been treated so badly by a pharmacist before.

    I wish I wasn't stuck with this crummy indy pharmacy, but it's the only indy in my area. I dread having to deal with the rude pharmacist. This isn't the first time she's been very rude to me, and I'm starting to get ticked off at being treated so poorly. I just thought I'd share that this is what the DEA's policy of "limits" has driven me to.

    Best Wishes,

  2. #2
    Distinguished Community Member
    Join Date
    Oct 2006
    S. Indiana


    Eva, I am sorry to hear you are going through this again with this pharmacist. For me it would be worth the trip every two months to get the medication filled and to be treated much better. I know the trip isn't easy and would stretch my ability to make the trip but compared to the bad pharmacist it would be worth it to me. I am afraid more and more of us are going to get tripped up by the DEA's policy as they don't seem to consider those of us that need these medications to do more than be bedridden 24 hours a day.
    1979 spinal issues, 1993 lumbar microdisectomy L3-4, 1996 360 3 level lumbar fusion L2-5, 1999 open thoractomy fusion T8-9,
    2002 C3-7 herniations and T4-7 herniations, 2004 total disability, a new limited life

  3. #3
    Distinguished Community Member
    Join Date
    Mar 2009


    Mark, thanks for your reply. Between the DEA and the attitude of certain pharmacists, it seems to be tough even to get meds filled these days. I hope others are not going through this, but I'm sure they are.

    Just to clarify: I have to go to the local indy pharmacy once or twice a month, since they also fill my dilaudid suppositories each month and my meds got out of sync with my insurance due to all these problems.

    I guess it's just something I need to learn to deal with. My local chain store can't get these meds anymore. The local indy really is my only option. I can only hope that with time, I might be treated a bit better. I am grateful to have found a local indy pharmacy that can get my meds, since neither I nor my car could handle driving 60+ miles once or twice a month. If this local indy ever went out of business, I'd really be in trouble. Thanks again.


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