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Thread: Instacart

  1. #1
    Distinguished Community Member agate's Avatar
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    Default Instacart

    Some people here use Instacart for delivering groceries regularly, I think, but some don't. I had my first Instacart delivery yesterday and here are my impressions, based on many years (about 12) of experience with online ordering through Safeway and sometimes Albertson's.

    The fees seemed reasonable but I wasn't aware that there's always a $2 service fee, which is added to the tip that is also added on automatically. The service fee is 5% of your order total or a $2 minimum, and the tip seems to be optional and adjustable according to what you'd like to tip.

    The delivery charge (not including the two $2 charges just mentioned) was $5.99 for this small order. I've searched all over the Instacart Website to find how the delivery fee is calculated but all I've found is that it varies according to the size of your order--and the time of day you want the delivery. Busy times have an extra fee added on but I'm not sure how much that could be. I paid a total of $9.99 for service--which isn't a high fee for a grocery delivery, IMO. What I usually pay is 10% of the total paid for groceries. The Safeway charges anywhere from $10 to $12.


    The ordering was easy, and every item I wanted was pictured, with information that I wanted clearly available. The order was delivered quite punctually, and it was an order to be delivered in less than 24 hours. I had a choice of delivery times, with one-hour windows.

    The shopper was also the person delivering the order. She even called me while shopping with a question because the stores was out of an item. However, when she got here, she'd neglected to get one item on the list. Since the list consisted of only 7 items, that may not speak too well for Instacart, but mistakes do happen, and in this case I was able to do without that item. I hadn't been charged for it. She would have been willing to go back to the store for it (Safeway would never do that).

    Also, she parked in an assigned parking space in this building's parking lot but people often make that mistake here. Since she was here for only a few minutes, it was OK.

    I was glad that she came by car. Safeway deliveries pull up here in a gigantic van, obviously containing many other shoppers' deliveries (I've peeked inside and seen them).

    Except for the one omission, everything was correct and got here just fine, and the bill was OK.

    They did take more than they needed from my debit card. They explain that they do that and that they'll adjust the bill ("within 7 days"). The $60 they debited is still sitting in my account as "pending" but the total charge was $44.52.

    Instacart must be quite popular. I've looked at its Website a few times in the past and found only about 2 or 3 stores listed for my Zipcode. Now there are 11.

    I was very pleased with Instacart and would definitely use them again, when the service I regularly use is having its holidays and snow days.
    MS diagnosed 1980. Avonex 2002-2005. Copaxone 6/07 - 5/10.
    Member of this MS board since 2001.

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  3. #2
    Distinguished Community Member Earth Mother 2 Angels's Avatar
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    ((((((agate)))))) ~

    I just finished placing an order with Instacart. I've been an Instacart shopper since January 2018. It has been a life-saver for me.

    I'm glad that you had a positive experience with Instacart. After your order is delivered, you can rate and adjust the tip on line.

    I communicate with my shoppers on line as they shop. Sometimes the shopper sends a photo of the item, if there is a question. My shoppers are always open to picking up anything else, which isn't on the list, or adjusting according to my requests. Only a couple of shoppers have shopped more than once for me. It's a booming business here and a good opportunity for shoppers to earn $$.

    I always include instructions for items as I shop. Like "Organic only please," or "no replacement, thanks." You might want to use that feature too, when you shop.

    If you, or anyone, have any questions, I'm happy to help!

    Love & Light,



    Rose
    Mom to Jon, 48, (seizure disorder; Gtube; trache; colostomy; osteoporosis; hypothyroid; enlarged prostate; lymphedema, assorted mysteries) and Michael, 32, (intractable seizures; Gtube), who were born with an undiagnosed progressive neuromuscular disease and courageous spirits. Our Angel Michael received his wings in 2003 and now resides in Heaven. Our Angel Jon lives at home with me and Jim, the world's most wonderful Dad.

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  5. #3
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    Agate, I thought I paid a delivery charge of $9.99 in addition to the tip they added on. Then I tipped another couple of dollars at the door.

    Yes, I also would use them again, but still like going and choosing my own items. I hope to make a grocery run in the next couple of days, but at this point it depends on how my face is.
    Last edited by Virginia; 09-29-2018 at 11:42 AM.
    Virginia


  6. #4
    Distinguished Community Member Howie's Avatar
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    Cool

    I just checked, and Instacart isn't in this area yet. But going to the store is my main activity, so maybe I need to just keep doing it.
    Evolution spans the Universe.


  7. #5
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    Agate, I went back and looked and I paid $9.99 for delivery, a $2.00 service charge and a $2.00 tip on my bill.
    Virginia


  8. #6
    Distinguished Community Member agate's Avatar
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    Quote Originally Posted by Virginia View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Agate, I thought I paid a delivery charge of $9.99 in addition to the tip they added on. Then I tipped another couple of dollars at the door.

    Yes, I also would use them again, but still like going and choosing my own items. I hope to make a grocery run in the next couple of days, but at this point it depends on how my face is.
    Virginia, I tried fairly hard to find out on the Instacart Website how they figure the shipping rate but all I could find out is that it varies according to the total amount of your order and whether it's a busy time. When they asked for my comments, I told them about this and said it would be helpful to know how the delivery fee is figured.

    The Safeway online grocery ordering system has higher delivery charges for popular times of day, and apparently Instacart does that too but it doesn't let you know what those times are. It just says that at "busy" times you'll be charged an extra fee and apparently that will be noted on your bill.

    My guess is that you may have chosen a busier time, or ordered more groceries. Since this was a trial run for me, I kept the order small, only about $35. Usually I spend at least twice that much on groceries and miscellaneous paper products, plus occasional hardware and personal care items like shampoo, laundry soap.
    MS diagnosed 1980. Avonex 2002-2005. Copaxone 6/07 - 5/10.
    Member of this MS board since 2001.


  9. #7
    Distinguished Community Member SuzE-Q's Avatar
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    I appreciate all this info as I began looking last week into using this myself. Seems it will be helpful for a big order, and I was happy to see it was an option near me too.

    I'll report back as well about my experience!
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